Exercise - Dialogue

Sometimes when you're checking out from the hotel, you're asked if you would like to give some feedback on your stay First, listen to this conversation between Michael Grant, a guest, and Julie Green, one of the hotels. Receptionists. Mr. Grand, While you are waiting for the hotel shuttle bus, would you mind answering a few questions about your stay with us? We always want to improve our service for the guests. Not at all. As long as I don't miss the shuttle to the airport, it will just take a few minutes. Have you stayed with us before? Yes, a couple of times. Are you here on business or for personal reasons? On business. Next time you are in town, would you stay with us again? Probably. My company does all the booking. What could we do to improve? You'll stay. Improve the strength of the WiFi signal in some areas. It didn't work. All right, we are working on that. How were the facilities in your room? Good. The bed was comfortable and the air conditioning was efficient and silent. Did you eat with us? It'll just breakfast. And how was that? Excellent. I love the pancakes and maple syrup. Now let's have this conversation again. Only this time you take the part of the receptionist our remind you. Of what question to ask. In the pause, you ask the question. Then you will hear Julie's version and Michael's response. Okay, we'll begin. Ask if he would mind answering a few questions about his stay. Would you mind answering a few questions about your stay with us? Not at all. Ask if he has stayed with you before. Have you stayed with us before? Yes, a couple of times. Ask if he is here on business or for personal reasons. Are you here on business or for personal reasons? On business? Ask if he would stay with you again. Next time. Next time you are in town, would you stay with us again? Probably. My company does all the booking. Ask what you could do to improve his stay. What could we do to improve your stay? Improve the strength of the WiFi signal in some areas it didn't work. Ask how the facilities were in his room. How were the facilities in your room? Good. The bed was comfortable and the air conditioning was efficient and silent. ask if he ate with you. Did you eat with us? It'll just breakfast. Ask how that waas and how is that? Excellent. I love the pancakes and maple syrup. Good, Well done. Checking out from a hotel should be a quick and easy business. You now have some words and expressions that should make the process even easier.