The “Yes, but...” effect

{"params":{"content":[{"content":{"params":{"introPage":{"showIntroPage":false,"startButtonText":"Start","introduction":""},"progressType":"dots","passPercentage":50,"questions":[{"params":{"media":{"disableImageZooming":false},"text":"<p>Complete the following paragraph, which is based on Frank Peters\u2019s article. Use the words from the list.<\/p>\n\n<p><strong>expand on<\/strong> | <strong>genuine<\/strong> | <strong>resources<\/strong> | <strong>sincere<\/strong><\/p>\n","overallFeedback":[{"from":0,"to":100}],"showSolutions":"L\u00f6sung anzeigen","tryAgain":"Wiederholen","checkAnswer":"\u00dcberpr\u00fcfen","submitAnswer":"Submit","notFilledOut":"Bitte f\u00fclle alle L\u00fccken aus, um die L\u00f6sung ansehen zu k\u00f6nnen","answerIsCorrect":"&#039;:ans&#039; ist korrekt","answerIsWrong":"&#039;:ans&#039; ist falsch","answeredCorrectly":"Korrekt beantwortet","answeredIncorrectly":"Falsch beantwortet","solutionLabel":"Korrekte Antwort:","inputLabel":"L\u00fccke @num von @total","inputHasTipLabel":"Tipp verf\u00fcgbar","tipLabel":"Tipp","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"autoCheck":false,"caseSensitive":false,"showSolutionsRequiresInput":false,"separateLines":false,"confirmCheckDialog":false,"confirmRetryDialog":false,"acceptSpellingErrors":false},"scoreBarLabel":"Du hast :num von :total Punkten erreicht.","a11yCheck":"Die Antworten \u00fcberpr\u00fcfen. Die Eingaben werden als richtig, falsch oder unbeantwortet markiert.","a11yShowSolution":"Die L\u00f6sung anzeigen. Die richtigen L\u00f6sungen werden in der Aufgabe angezeigt.","a11yRetry":"Die Aufgabe wiederholen. Alle Eingaben werden zur\u00fcckgesetzt und die Aufgabe wird erneut gestartet.","a11yCheckingModeHeader":"\u00dcberpr\u00fcfen-Modus aktiv","confirmCheck":{"header":"Beenden?","body":"Ganz sicher beenden?","cancelLabel":"Abbrechen","confirmLabel":"Beenden"},"confirmRetry":{"header":"Wiederholen?","body":"Ganz sicher wiederholen?","cancelLabel":"Abbrechen","confirmLabel":"Best\u00e4tigen"},"questions":["<p><strong>TEXT 1<\/strong><br>\nThere\u2019s a standard reaction to ideas brought up in meetings or conversations. It is not *genuine* excitement about a great idea, nor is it a(n) *sincere* thank you for your contribution. It\u2019s not an inclusive question asking what everybody else thinks. And it isn\u2019t an offer to *expand on* your idea either. Instead, the most common response to an idea is: \u201cYes, but...\u201d It might be \u201cYes, but have you considered the costs?\u201d or \u201cYes, but we don\u2019t have the *resources* for that right now.\u201d<\/p>\n"]},"library":"H5P.Blanks 1.14","metadata":{"contentType":"Fill in the Blanks","license":"U","title":"Unbenannt: Fill in the Blanks"},"subContentId":"8b6c45d7-642b-4cd3-ba04-b03520412a7f"},{"params":{"media":{"disableImageZooming":false},"text":"<p>Complete the following paragraph, which is based on Frank Peters\u2019s article. Use the words from the list.<\/p>\n\n<p><strong>crush<\/strong> | <strong>dismiss<\/strong> | <strong>puzzled<\/strong> | <strong>seed<\/strong><\/p>\n","overallFeedback":[{"from":0,"to":100}],"showSolutions":"L\u00f6sung anzeigen","tryAgain":"Wiederholen","checkAnswer":"\u00dcberpr\u00fcfen","submitAnswer":"Submit","notFilledOut":"Bitte f\u00fclle alle L\u00fccken aus, um die L\u00f6sung ansehen zu k\u00f6nnen","answerIsCorrect":"&#039;:ans&#039; ist korrekt","answerIsWrong":"&#039;:ans&#039; ist falsch","answeredCorrectly":"Korrekt beantwortet","answeredIncorrectly":"Falsch beantwortet","solutionLabel":"Korrekte Antwort:","inputLabel":"L\u00fccke @num von @total","inputHasTipLabel":"Tipp verf\u00fcgbar","tipLabel":"Tipp","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"autoCheck":false,"caseSensitive":false,"showSolutionsRequiresInput":false,"separateLines":false,"confirmCheckDialog":false,"confirmRetryDialog":false,"acceptSpellingErrors":false},"scoreBarLabel":"Du hast :num von :total Punkten erreicht.","a11yCheck":"Die Antworten \u00fcberpr\u00fcfen. Die Eingaben werden als richtig, falsch oder unbeantwortet markiert.","a11yShowSolution":"Die L\u00f6sung anzeigen. Die richtigen L\u00f6sungen werden in der Aufgabe angezeigt.","a11yRetry":"Die Aufgabe wiederholen. Alle Eingaben werden zur\u00fcckgesetzt und die Aufgabe wird erneut gestartet.","a11yCheckingModeHeader":"\u00dcberpr\u00fcfen-Modus aktiv","confirmCheck":{"header":"Beenden?","body":"Ganz sicher beenden?","cancelLabel":"Abbrechen","confirmLabel":"Beenden"},"confirmRetry":{"header":"Wiederholen?","body":"Ganz sicher wiederholen?","cancelLabel":"Abbrechen","confirmLabel":"Best\u00e4tigen"},"questions":["<p><strong>TEXT 2<\/strong><br>\nPeople should be able express their concerns freely, and yet, that one word at the beginning \u2014 B-U-T \u2014 can make the sentence toxic. Those three letters have the power to *crush* the tiny *seed* of an idea. When I explain the \u201cYes, but...\u201d effect in team workshops, people are sometimes sceptical and look *puzzled*. They may even *dismiss* the whole idea: \u201cIf I have concerns, what else can I say other than \u2018but\u2019?\u201d In such cases, there\u2019s an activity that can demonstrate the \u201cYes, but...\u201d effect.<\/p>\n"]},"library":"H5P.Blanks 1.14","metadata":{"contentType":"Fill in the Blanks","license":"U","title":"Unbenannt: Fill in the Blanks"},"subContentId":"23378b95-e5af-4bb1-b619-3c7c74624156"},{"params":{"media":{"disableImageZooming":false},"text":"<p>Complete the following paragraph, which is based on Frank Peters\u2019s article. Use the words from the list.<\/p>\n\n<p><strong>input<\/strong> | <strong>offsite<\/strong> | <strong>reinforced<\/strong> | <strong>schedule<\/strong><\/p>\n","overallFeedback":[{"from":0,"to":100}],"showSolutions":"L\u00f6sung anzeigen","tryAgain":"Wiederholen","checkAnswer":"\u00dcberpr\u00fcfen","submitAnswer":"Submit","notFilledOut":"Bitte f\u00fclle alle L\u00fccken aus, um die L\u00f6sung ansehen zu k\u00f6nnen","answerIsCorrect":"&#039;:ans&#039; ist korrekt","answerIsWrong":"&#039;:ans&#039; ist falsch","answeredCorrectly":"Korrekt beantwortet","answeredIncorrectly":"Falsch beantwortet","solutionLabel":"Korrekte Antwort:","inputLabel":"L\u00fccke @num von @total","inputHasTipLabel":"Tipp verf\u00fcgbar","tipLabel":"Tipp","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"autoCheck":false,"caseSensitive":false,"showSolutionsRequiresInput":false,"separateLines":false,"confirmCheckDialog":false,"confirmRetryDialog":false,"acceptSpellingErrors":false},"scoreBarLabel":"Du hast :num von :total Punkten erreicht.","a11yCheck":"Die Antworten \u00fcberpr\u00fcfen. Die Eingaben werden als richtig, falsch oder unbeantwortet markiert.","a11yShowSolution":"Die L\u00f6sung anzeigen. Die richtigen L\u00f6sungen werden in der Aufgabe angezeigt.","a11yRetry":"Die Aufgabe wiederholen. Alle Eingaben werden zur\u00fcckgesetzt und die Aufgabe wird erneut gestartet.","a11yCheckingModeHeader":"\u00dcberpr\u00fcfen-Modus aktiv","confirmCheck":{"header":"Beenden?","body":"Ganz sicher beenden?","cancelLabel":"Abbrechen","confirmLabel":"Beenden"},"confirmRetry":{"header":"Wiederholen?","body":"Ganz sicher wiederholen?","cancelLabel":"Abbrechen","confirmLabel":"Best\u00e4tigen"},"questions":["<p><strong>TEXT 3<\/strong><br>\nIt\u2019s helpful to show others that you\u2019re really listening and taking their *input* seriously. This is *reinforced* by paraphrasing what you have just heard. Compare these two responses to the suggestion of having a team *offsite*.<br>\nThe \u201cYes, but...\u201d version: \u201cYes, but who\u2019s going to do all our work while we\u2019re there?\u201d<br>\nThe \u201cYes,... and...\u201d version: \u201cYes, let\u2019s consider a team offsite and see how we can make it fit everyone\u2019s *schedule*.\u201d<br>\nStarting with \u201cYes,... and...\u201d means you\u2019re thinking together and not against each other.<\/p>\n"]},"library":"H5P.Blanks 1.14","metadata":{"contentType":"Fill in the Blanks","license":"U","title":"Unbenannt: Fill in the Blanks"},"subContentId":"9b1a27aa-be58-4442-a537-6177c893cdd5"}],"disableBackwardsNavigation":false,"randomQuestions":false,"endGame":{"showResultPage":true,"showSolutionButton":true,"showRetryButton":true,"noResultMessage":"Quiz beendet","message":"Ergebnis:","scoreBarLabel":"Sie haben @finals von @totals Punkten.","overallFeedback":[{"from":0,"to":100}],"solutionButtonText":"L\u00f6sung anzeigen","retryButtonText":"Wiederholen","finishButtonText":"Beenden","submitButtonText":"Absenden","showAnimations":false,"skippable":false,"skipButtonText":"Video \u00fcberspringen"},"texts":{"prevButton":"Zur\u00fcck","nextButton":"Weiter","finishButton":"Beenden","submitButton":"\u00dcbermitteln","textualProgress":"Aktuelle Frage: @current von @total Fragen","jumpToQuestion":"Frage %d von %total","questionLabel":"Frage","readSpeakerProgress":"Frage @current von @total","unansweredText":"Unbeantwortet","answeredText":"Beantwortet","currentQuestionText":"Aktuelle Frage","navigationLabel":"Fragen"},"override":{"checkButton":true}},"library":"H5P.QuestionSet 1.20","metadata":{"contentType":"Question Set","license":"U","title":"The \u201cYes, but...\u201d effect"},"subContentId":"2d8d5f2d-0653-4f96-991f-39860d8e472c"},"useSeparator":"auto"},{"content":{"params":{"panels":[{"content":{"params":{"text":"<p><strong>TEXT 1<\/strong><br>\n1. genuine = <em>echt<\/em><br>\n2. sincere = <em>aufrichtig<\/em><br>\n3. expand on (expand on sth. = <em>auf etw. n\u00e4her eingehen<\/em>)<br>\n4. resources = <em>hier:<\/em> (<em>Finanz-<\/em>)<em>Mittel<\/em><\/p>\n\n<p><strong>TEXT 2<\/strong><br>\n5. crush = <em>etw. zerquetschen; hier: im Ansatz vernichten<\/em><br>\n6. seed = <em>Samen, Keim<\/em><br>\n7. puzzled = <em>verwirrt<\/em><br>\n8. dismiss (dismiss sth. = <em>etw. abtun<\/em>)<\/p>\n\n<p><strong>TEXT 3<\/strong><br>\n9. input = <em>Beitrag<\/em><br>\n10. reinforced (reinforce sth. = <em>etw. verst\u00e4rken<\/em>)<br>\n11. offsite = <em>Zusammenkunft au\u00dferhalb der gewohnten Arbeitsumgebung<\/em><br>\n12. schedule = <em>Terminplan<\/em><\/p>\n"},"library":"H5P.AdvancedText 1.1","subContentId":"7fb5c3e1-f966-428a-a937-0664ec9cb5a8","metadata":{"contentType":"Text","license":"U","title":"Unbenannt: Text"}},"title":"And here are the German translations of the words you found above."}],"hTag":"h2"},"library":"H5P.Accordion 1.0","metadata":{"contentType":"Accordion","license":"U","title":"Unbenannt: Accordion"},"subContentId":"593b719a-03a8-4528-9a96-d161919ca580"},"useSeparator":"auto"}]},"metadata":{"license":"U"}},