Business Skills - Small talk - Introduction (I)

Okay, now it's time for our business skills section, in which we look at a very important skill for building and maintaining business relationships, the ability to make small talk. Yes, many people regard small talk as unimportant compared to the real business of doing deals and selling products. But small talk is actually essential in many cultures, as a way of building trust with business partners. Indeed, so let's get on and do some exercises on small talk now.