Business Skills - Emails - Introduction (I)

Okay, now it's time for our business skills section, in which we look at a tool that is essential for business communication email. This is the subject of Deborah Capra's article in the latest issue of business spotlight. Yes, emails are a very popular, quick and often short means of communication with colleagues, business partners or customers, but there's one important thing to remember. Even the shortest emails should always be polite. How true, So let's get on and do some exercises now on the language of polite emails.