Business Skills - Essential words for being inclusive

in this exercise, you'll first hear a dialogue between carol and Marcus. Then we'll do an exercise in which will test you on some of the words used. Okay, first listen very carefully to the dialogue. I didn't want to put you on the spot yesterday Marcus but you were very quiet in the meeting. We'd really value your input. It was a difficult meeting. Sometimes it's hard to understand the jargon you all use. Oh, I honestly didn't realize that. I will politely call people out if it happens again. Thanks. Great. So tell me how can I help you feel more comfortable talking in the group? Okay, now we'll give you two alternative words and then you'll hear one of the sentences from the dialogue again this time with a beep where one of the words belongs in the pause, choose the right word to complete the sentence. Then you'll hear the full sentence again, repeat the sentence trying to copy carols or Marcus's pronunciation and intonation. Ready? He is the first pair of words to choose from Spot or light. I didn't want to put you on there yesterday. Mark us, I didn't want to put you on the spot. Yesterday Marcus and here's the next pair of words to choose from interest or input. We had really value your yeah, we'd really value your input and the next pair of words buzz or jargon. Sometimes it's hard to understand the you all use. Sometimes it's hard to understand the jargon you all use and another pair of words to choose from. Cool, mm hmm. Tell I will politely people out if it happens again, I will politely call people out if it happens again. Yeah. And here's the last pair of words comforting or comfortable. So tell me how can I help you feel more talking in the group? So tell me how can I help you feel more comfortable talking in the group? Well done. Did you get all the words right? If not, go back and listen to the dialogue again. Mhm.