Business Skills - Interview with Deborah Capras

first, if I take the example of positive feedback, just think about your own response to a compliment or praise at work or outside of the office um doesn't it give you a boost, doesn't it help build confidence in what you do in yourself? So I think positive feedback is an important motivator. It makes you feel appreciated, it gives you recognition, it can even give you a sense of purpose, so positive feedback can change how you feel about your work, then you have corrective or constructive feedback. Now this type of feedback can be harder to take, but it can have a bigger impact specifically when it focuses on the specifics of what you want to do to perform better. So it's invaluable in that case, but you have to be careful and think that feedback is not just a choice between whether it's positive or corrective. For me, it's also about the process. So you've got this complex feedback process, it exposes you, I think it can criticize you, you know, and it involves voicing strong opinions and having to accept or reject such opinions and it can get really personal. So during all this back and forth, ideally, I think you should be creating this kind of open and honest conversation. So you're building report. Ultimately, I think feedback can change how you feel your confidence, how you work your performance and how you communicate with others so that all together it's really important. The problem is many companies have different procedures for official reviews, whether it's performance review, Annual review, Quarterly review. They have these specific time slots for doing them. But I think you have to take a lot the feedback outside of this official scheme and to make it part of your everyday working life, you're working practice. Because essentially a lot of feedback can be given too late and too little, so it's often ineffective. So I think timely even this kind of instant feedback is what you want spontaneous feedback. Even so it's much more helpful, I think, than the yearly, quarterly or monthly review.