The right word

{"overallFeedback":[{"from":0,"to":100}],"checkAnswerButton":"\u00dcberpr\u00fcfen","tryAgainButton":"Wiederholen","showSolutionButton":"L\u00f6sung anzeigen","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"showScorePoints":true},"correctAnswer":"Richtig!","incorrectAnswer":"Falsch!","missedAnswer":"Nicht gefunden!","displaySolutionDescription":"Die L\u00f6sungen sind nun im Text markiert.","scoreBarLabel":"Du hast :num von :total Punkten erreicht.","a11yFullTextLabel":"Gesamter lesbarer Text","a11yClickableTextLabel":"Gesamter Text, wo W\u00f6rter markiert werden k\u00f6nnen","a11ySolutionModeHeader":"L\u00f6sungsmodus","a11yCheckingHeader":"Antworten \u00fcberpr\u00fcfen-Modus","taskDescription":"<p>Choose the correct options in <strong>bold&lt;\/strong&gt; to complete this short dialogue.&lt;\/p&gt;\n","textField":"</strong></p><p><strong>Paul:&lt;\/strong&gt; What\u2019s up, Prue? You look a bit stressed.\n<strong>Prue:&lt;\/strong&gt; I am. We just got the delivery of taps for the toilets and, when we opened the boxes, we found that they were the wrong ones. It\u2019s a nightmare \u2014 we really need to finish the bathrooms. The handover\u2019s next Friday! I\u2019ve called the company to <strong>*complain* \/ complaint&lt;\/strong&gt;, but there was no answer.\n<strong>Paul:&lt;\/strong&gt; You\u2019ll have to write them an email. State the facts clearly and <strong>concise\/ *concisely*&lt;\/strong&gt;. You can give them until tomorrow lunchtime to replace the taps.\n<strong>Prue:&lt;\/strong&gt; I will. I\u2019m going to demand a <strong>*refund* \/ refurb&lt;\/strong&gt; if they can\u2019t deliver the right taps in time. They need to know that we were relying on them.\n<strong>Paul:&lt;\/strong&gt; Absolutely! The <strong>specialities\/ *specifications*&lt;\/strong&gt; are quite clear in the contract.\n<strong>Prue:&lt;\/strong&gt; Yeah, OK. I\u2019ll try calling one more time.\n<strong>Paul:&lt;\/strong&gt; As a last <strong>resolve \/ *resort*&lt;\/strong&gt;, you might need to get help from the <strong>law \/ *legal*&lt;\/strong&gt; department.\n<strong>Prue: &lt;\/strong&gt;Let\u2019s hope it was a simple mix-up and they have the taps we need in stock.&lt;\/p&gt;\n"},</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p>