Business Skills - Essential words for complaining

In this exercise, you'll first hear a dialogue between Prue and Paul. Then we'll do an exercise in which we'll test you on some of the words used. Ok, first listen very carefully. What's up, Prue? You look a bit stressed. Oh, I am. We just got the delivery of taps for the toilets and when we opened the boxes, we found that they were the wrong ones. It's a nightmare. We really need to finish the bathrooms, the handovers. Next Friday. I've called the company to complain, but there was no answer. You'll have to write them an email, state the facts clearly and concisely, you can give them until tomorrow lunchtime to replace the taps. I will, I'm going to demand a refund. If they can't deliver the right taps in time, they need to know that we were relying on them. Absolutely. The specifications are quite clear in the contract. Yeah. Ok. I'll try calling one more time as a last resort. You might need to get help from the legal department. Oh, let's hope it was a simple mix up and they have the taps we need in stock. Ok. Now we'll give you two alternative words and then you'll hear one of the sentences from the dialogue again, this time with a beep where one of the words belongs in the pause, choose the right word to complete the sentence. Then you'll hear the full sentence again, repeat the sentence trying to copy the speaker's pronunciation and intonation. Ready. Here's the first pair of words to choose from complain or complaint. I've called the company to, but there was no answer. I've called the company to complain, but there was no answer. And here's the next pair of words, concise or concisely state the facts clearly and state the facts clearly and concisely. And another pair of words to choose from refund or refurb. I'm going to demand a, if they can't deliver the right taps in time, I'm going to demand a refund if they can't deliver the right taps in time. And the next pair of words, specialities or specifications, the are quite clear in the contract. The specifications are quite clear in the contract. In the next and last sentence, there are two pairs of words, resolve or resort and law or legal. As a last, you might need to get help from the department as a last resort. You might need to get help from the legal department. Well done. Did you get all the words right? If not go back and listen to the dialogue again.