Business Skills - Essential phrases for complaining

Now it's time for our business skills section in which we look at a key aspect of communication at work. This time, our topic is how to complain politely and effectively. The subject of Ken Taylor's article in the latest issue of business spotlight, David, that's very helpful because I've been meaning for a while to complain to the management about the way things operate around here. Really? You're not happy. Well, later we'll hear some tips that you might find helpful. But first, let's practice some phrases that are useful when you want to complain. I'll tell you what to say and give you some of the words you'll need in the pause form the necessary phrase afterwards, you'll hear the correct version. Don't worry if your phrase is slightly different from ours, then repeat the correct version ready. Here's the first one you want to say that your company would like to get its money back. Use, expect refund and costs. We expect a refund of the costs. You want to make a complaint about the late delivery use. We wish and complain. We wish to complain about the late delivery. You want to give somebody more details about the reason for your complaint use. Let give and background. Let me give you the background to this. You want to say that you were not satisfied with the delivery, use, delivery, meat and specifications. The delivery did not meet our specifications. You want to ask someone to take care of the issue, use, make sure deal with and problem. Please make sure that you deal with this problem. You want to say that there haven't been any problems before use your deliveries, trouble free. And in the past, your deliveries have been trouble free. In the past. You want to set a deadline for a reply, use need answer and end of next week, we need an answer by the end of next week. Excellent. Well done.