Understanding emotions

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Emotions significantly influence employees\u2019 ability to perform. Emotional competence needs both soft and hard ______ The question is not if leaders should develop emotional ______, but how and how fast. A 2021 report showed that 75 per cent of top leaders have employee well-being on their ______.<\/p>\n\n<p><strong>TEXT 2<\/strong><br>\nWhen we see a colleague who is obviously ______, many of us aren\u2019t sure how to react. We may fear awkwardness and feel ______ Crying is an ______ reaction to powerful emotions and it can happen at work as easily as anywhere else. Handling these situations requires some emotional intelligence and control. First, understand that seeing another person cry ______ us. At the same time, it\u2019s important to remain calm.<\/p>\n\n<p><strong>TEXT 3<\/strong><br>\nEmotions can bind us to ______ of behaviour that are difficult to escape. 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