Business Skills - Exercise: Principles

Hello. This is Ken Taylor from London. In his article on promoting performance, Bob Dignan describes seven key performance principles. So what are these principles, and what do they mean? I'll tell you each of the principles. Then you will hear two explanations A and B in the pause. Decide which explanation you think best matches that principle. Then you will hear a model answer based on what Bob's suggests in the article. You can then compare your opinion with his. Okay, will begin. The first performance principle is that you should focus on the potential of others. What does this mean? A. You should concentrate on the performance of each of the team members. B. You should concentrate on improving the performance of weaker team members. A is the better match. Focusing on the potential of others means concentrating on the performance of the whole team, starting by recruiting people with right skills and talents. Okay, the second performance principle is that you need to define the scope of performance. What does this mean? A defined clearly what someone is expected to do be defined clearly what the working hours are A is the better match, defining the scope of someone's performance means defining clearly what they have to do and also what is not part of their job. Okay, the third performance principle is to align tasks and people. What does this mean? A decide? Clearly, who should do what b connect the tasks to an individual strengths and values? B is the better match. Aligning tasks and people means connecting someone's tasks to their strengths and values. This will improve their motivation and performance. OK, the fourth performance principle is support to enable. What does this mean? A. You should tell people exactly what to do so that they can perform better. B. You should help people to develop so that they can perform better. B is the better match. Support to enable means helping people to develop so that they are more motivated and perform better. Okay, the fifth principle is earning the right to demand accountability. What does this mean? A. You can challenge poor performance because you were in a leadership position B. You can challenge poor performance because you have shown yourself to be a good supportive leader. B is the better match if you have shown yourself to be a good leader, you can more easily challenge the poor performance of others. Right? Here's the six principal talk and walk together. What does this mean? A. You should show through your actions the way you want things done. B. You should discuss with your teams the ways that you were going to do things. B is the better match. It is not just enough to be a role model for your team. You should also discuss with your team how you are going to do things. Andi co create a culture of good performance. Okay, finally, here's the seventh and last principle. Celebrate success. What does this mean? A. You should take the time to appreciate good performance. B. You should have a good system for rewarding people financially. A is the better match here. It is important to take the time to appreciate good performance. This could involve a simple celebration, such as going for a meal with your team, a financial reward or offering the opportunity for further training. This will help to create confidence and future success. Good. Well done. Did you agree with all those performance principles?