Easy English - Exercise: Dialogues (I)

Mike Hogan has four key tips on how to break bad news to someone at work. These tips are one. Think carefully about the best way of breaking bad news. Be honest in the way you do it to. Don't blame others or make excuses for your own failings. Three. Consider how the other person will feel about the bad news and if they will have comments or want to ask questions. Four. If possible, present a solution to the bad news. Now bearing these tips in mind, listen to some dialogues between Jean, a department head on Steven, one of her staff. First listen to this bad example of breaking bad news in the following pause. Say what went wrong. Then you will hear my opinion. Stephen, I need to tell you that you can't go to the trade fair next month. What? Why? I've got all these meetings lined up. I'll have to spend ages making excuses and canceling them. If it was up to me, you would still be going. But Mike and logistics has been causing problems and says it's their turn this time. So that's it, I'm afraid. Sorry and all that. Mm. What do you think was wrong with jeans approach? Well, Jeanne was very abrupt on blame someone else for the situation. She also didn't offer any solution to Stevens. Problems on didn't sound very empathetic. Okay, now listen to this good example of the same situation on make a note of what? Gene does better. Stephen, I've got some bad news. I'm afraid we can't let you go to the trade fair next month. What? Why? I've got all these meetings lined up. I'll have to spend ages making excuses and canceling them. Let me explain what's happened. You know, we have budget restrictions for the costs for the trade fair this year. The emphasis of the fair is on logistics, and the management team would like our logistics. People toe have the chance to go. I know it's short notice on. Understand if you don't feel good about this, But I wanted to explain the rationale behind our decision. Okay, I understand. But what about my contacts? Well, why don't you Maxine and I sit down together and come up with some other ways of keeping your contacts happy. Okay. What was better about Jean's approach this time? There were a number of things that were better this time. Jean gave a clear explanation as to why the plans had changed without blaming anyone else. Indeed, she took responsibility is part of the management team. She was also empathetic about Stephen's situation. Andi. She suggested a plan of action to deal with his problem.