What goes where?

{"params":{"content":{"task":"<p>Six expressions and phrases have been removed from the article. Put each one back in the right place in the column.<\/p>\n","blanksList":[{"correctAnswerText":"I\u2019d always attended to"},{"correctAnswerText":"I\u2019d gained over the years"},{"correctAnswerText":"Soon after I started at the bank"},{"correctAnswerText":"so after a few days"},{"correctAnswerText":"When he found out"},{"correctAnswerText":"I\u2019d made a costly mistake"}],"blanksText":"<p>After eight years in the banking industry in Lagos, Nigeria, I quit my job last year. It was difficult to leave my \u201cfamily\u201d at the bank and the customers ________, but I had missed so much in the lives of my children. I was always working, and that was beginning to affect me mentally.<\/p>\n\n<p>I wanted to help more people with the knowledge ________, so I began writing customer service content on LinkedIn. I\u2019ve been growing this into a business, in which I advise organizations on how to improve their customer service. I focus on customer retention, customer satisfaction and escalation management.<\/p>\n\n<p>Experience comes with some hard lessons. ________, a customer came to say his phone had been stolen. Mobile banking is very common in Nigeria, and your phone number is linked to your account, so I was supposed to block that number. Instead, I froze the account. However, that meant the customer also had no access to it, ________, he asked us to unfreeze his account. Unfortunately, the number was still not blocked, and eight million naira (about \u20ac18,000) had been stolen from his account. ________, he came into the bank shouting, and all the attention was on me.<\/p>\n\n<p>Luckily, I had good bosses who stood up for me. I wasn\u2019t sacked. The bank paid the money, and I paid them back from my salary over time. ________. I was trying to be efficient and work quickly. What I failed to do was to listen and pay attention to details. Listening is a key skill in any organization, and empathy goes a very long way in customer service.<\/p>\n\n<p>My father was an entrepreneur, and maybe that\u2019s why I have a passion for start-ups. There are a whole lot of them in Lagos. They tend to be good at winning new customers, but not very good at keeping them. I teach them the importance of listening and being patient. Patience will help you a lot in this profession, because you\u2019re going to see the good, the bad and the ugly. But if you earn your customers\u2019 trust, they\u2019ll come to you before they go to your competitor.<\/p>\n"},"overallFeedback":[{"from":0,"to":100}],"behaviour":{"mode":"selection","selectAlternatives":"all","selectAlternativeRestriction":0,"spellingErrorBehaviour":"mistake","caseSensitive":false,"autoCheck":false,"enableSolutionsButton":true,"showSolutionsRequiresInput":false,"enableRetry":true,"enableCheckButton":true,"disableImageZooming":false,"confirmCheckDialog":false,"confirmRetryDialog":false},"showSolutions":"L\u00f6sung anzeigen","tryAgain":"Wiederholen","checkAnswer":"\u00dcberpr\u00fcfen","notFilledOut":"Bitte f\u00fclle alle L\u00fccken aus, um die L\u00f6sung zu sehen","tipLabel":"Tipp","spellingMistakeWarning":"\u00dcberpr\u00fcfe die Rechtschreibung: @mistake","scoreBarLabel":"Du hast :num von :total Punkten erreicht.","confirmCheck":{"header":"Beenden?","body":"Ganz sicher beenden?","cancelLabel":"Abbrechen","confirmLabel":"Beenden"},"confirmRetry":{"header":"Wiederholen?","body":"Ganz sicher wiederholen?","cancelLabel":"Abbrechen","confirmLabel":"Best\u00e4tigen"}},"metadata":{"license":"U"}},