The right words

{"params":{"overallFeedback":[{"from":0,"to":100}],"checkAnswerButton":"\u00dcberpr\u00fcfen","tryAgainButton":"Wiederholen","showSolutionButton":"L\u00f6sung anzeigen","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"showScorePoints":true},"correctAnswer":"Richtig!","incorrectAnswer":"Falsch!","missedAnswer":"Nicht gefunden!","displaySolutionDescription":"Die L\u00f6sungen sind nun im Text markiert.","scoreBarLabel":"Du hast :num von :total Punkten erreicht.","a11yFullTextLabel":"Gesamter lesbarer Text","a11yClickableTextLabel":"Gesamter Text, wo W\u00f6rter markiert werden k\u00f6nnen","a11ySolutionModeHeader":"L\u00f6sungsmodus","a11yCheckingHeader":"Antworten \u00fcberpr\u00fcfen-Modus","taskDescription":"<p>Choose the correct options in <strong>bold <\/strong>to complete this short dialogue.<\/p>\n","textField":"<p><strong>Trudie<\/strong>: I have to write an awkward email this morning. A customer ordered an item three months ago, and we still haven\u2019t been able to <strong>*dispatch* \/ mismatch<\/strong> it.<\/p>\n\n<p><strong>George<\/strong>: Are you writing to <strong>apologetic \/ *apologize*<\/strong>?<\/p>\n\n<p><strong>Trudie<\/strong>: Yes. The problem is I can\u2019t even <strong>*assure* \/ insure<\/strong> them that they\u2019ll get the item soon. I have no idea when we\u2019ll receive the microchips we\u2019re waiting for.<\/p>\n\n<p><strong>George<\/strong>: Are you going to offer them a refund?<\/p>\n\n<p><strong>Trudie<\/strong>: Yes, I\u2019ll have to. They\u2019ve been very patient so far. I\u2019ll write a short <strong>summarize \/ *summary*<\/strong> of the problem, say we\u2019re sorry for the <strong>convenience \/ *inconvenience*<\/strong> and offer them a full refund.<\/p>\n\n<p><strong>George<\/strong>: I suppose that\u2019s all you can do, really. But you might want to give them a call as a <strong>back-up \/ *follow-up*<\/strong>. Let them know we care.<\/p>\n\n<p><strong>Trudie<\/strong>: Yes, you\u2019re right.<\/p>\n"},"metadata":{"license":"U"}},