Top tips

{"params":{"content":{"task":"<p>Choose the correct option from the drop-down list to complete each sentence.<\/p>\n","blanksList":[{"correctAnswerText":"recipient","incorrectAnswersList":[{"showHighlight":false,"highlight":"-1","incorrectAnswerText":"receipt","incorrectAnswerFeedback":""}]},{"correctAnswerText":"occurred","incorrectAnswersList":[{"showHighlight":false,"highlight":"-1","incorrectAnswerText":"arrived","incorrectAnswerFeedback":""}]},{"correctAnswerText":"fault","incorrectAnswersList":[{"showHighlight":false,"highlight":"-1","incorrectAnswerText":"failure","incorrectAnswerFeedback":""}]},{"correctAnswerText":"resolution","incorrectAnswersList":[{"showHighlight":false,"highlight":"-1","incorrectAnswerText":"resolve","incorrectAnswerFeedback":""}]},{"correctAnswerText":"follow-up","incorrectAnswersList":[{"showHighlight":false,"highlight":"-1","incorrectAnswerText":"follow-on","incorrectAnswerFeedback":""}]}],"blanksText":"<p>A. Avoid misunderstandings by telling the____ the bad news immediately.<\/p>\n\n<p>B. Let the customer know how and why the problem ____ .<\/p>\n\n<p>C. If you or your company is at ____, now is the time to apologize professionally.<\/p>\n\n<p>D. Offer some kind of ____ to the situation or something to soften the impact of the bad news.<\/p>\n\n<p>E. Provide the customer with the quickest way to contact you for any ____.<\/p>\n"},"overallFeedback":[{"from":0,"to":100}],"behaviour":{"mode":"selection","selectAlternatives":"alternatives","selectAlternativeRestriction":2,"spellingErrorBehaviour":"mistake","caseSensitive":false,"autoCheck":false,"enableSolutionsButton":true,"showSolutionsRequiresInput":false,"enableRetry":true,"enableCheckButton":true,"disableImageZooming":false,"confirmCheckDialog":false,"confirmRetryDialog":false},"showSolutions":"L\u00f6sung anzeigen","tryAgain":"Wiederholen","checkAnswer":"\u00dcberpr\u00fcfen","notFilledOut":"Bitte f\u00fclle alle L\u00fccken aus, um die L\u00f6sung zu sehen","tipLabel":"Tipp","spellingMistakeWarning":"\u00dcberpr\u00fcfe die Rechtschreibung: @mistake","scoreBarLabel":"Du hast :num von :total Punkten erreicht.","confirmCheck":{"header":"Beenden?","body":"Ganz sicher beenden?","cancelLabel":"Abbrechen","confirmLabel":"Beenden"},"confirmRetry":{"header":"Wiederholen?","body":"Ganz sicher wiederholen?","cancelLabel":"Abbrechen","confirmLabel":"Best\u00e4tigen"}},"metadata":{"license":"U"}},