Easy English - Exercise - Strategies

We can't always agree with everyone all of the time, both in our personal on dinar work relationships, People sometimes disagree quite strongly with us. When that happens. It's good if the disagreement can be resolved in a way that does not damage the relationship. Mike Hogan makes a number of suggestions on how to do this. If you are mediating, a conflict in this first exercise will go through Mike suggestions. First, I'll tell you one of his suggestions. Then you will hear two sentences A and B in the pause. Decide which sentence would be the more appropriate one to use in the situation. Then you will hear my opinion. After this, you will hear the more appropriate sentence again, with the pause for you to repeat it. Good. Let's start. First, get people to agree that a conflict actually exists. What would you say? A. It's clear you both have different opinions. B. You can't both be right. A is the more appropriate sentence sentence be. Sounds as though you are blaming the others. Listen and repeat, it's clear you both have different opinions. Okay, next, summarize the situation. What would you say? A. So let me describe the situation as I see it be. I'll tell you what the situation is. A is more appropriate as you are simply giving your understanding of the situation. Sentence be sounds as though you're imposing your ideas on them. Listen and repeat. So let me describe the situation as I see it. Next. Talk about the goals of the people involved. What would you say? A. Let's see who has the best ideas be. Let's look atyour different priorities. B is better as it is a neutral approach. Sentence a sounds as though you were judging the importance of their ideas. Listen and repeat. Let's look atyour different priorities, huh? Okay, Next you want to find some common ground? What would you say? A. Let's define the things that you both want be. Let's see where you disagree. A is better as it sounds, as though you want to build bridges. Sentence be, on the other hand, emphasizes the differences. Listen and repeat. Let's define the things that you both want now get agreement that some compromises necessary. What would you say? A. Why can't you be flexible? B. We need to find a way forward. B is more appropriate as it shows the need for a solution. Sentence a again. Sounds as though you are blaming them. Listen and repeat, we need to find a way forward. Okay? Now ask a question to get each side thinking about a solution. What would you say? A What would you be willing to give to the other person? Be? Can't you think of anything you could give to the other person? A. Sounds better as it asks both people to think what compromise they could offer sentence be. Sounds as though you don't think compromise is possible. Listen and repeat, what would you be willing to give to the other person? Next? Look for some level of agreement from both sides. What would you say? A. Can we come to some agreement, at least be? Does that work for both of you? Okay, B is more appropriate as it is. An open question. Sentence A. Sounds as though you have almost given up on getting a compromise. Listen on. Repeat, Does that work for both of you? Finally, finish with a summary and reconfirm the agreement. What would you say? A. So let's see if we can agree on be So what we've agreed is okay. B is the better sentence. As it emphasizes. What has Bean agreed? Sentence a Sounds as though you are still searching for a compromise. Listen and repeat. So what we've agreed is okay. Well done. Did you agree with me as to which sentences, arm or appropriate? In his article, Mike Hogan also suggests that when you know there is a conflict, you could meet each site individually. First, to find out where compromise might be possible, this might make the actual meeting easier to manage.