An option or a likely event?

{"content":[{"content":{"params":{"text":"<p><span>Mike Hogan provides advice on how to offer empathy and support to a colleague. Here, you can practise the language you\u2019ll need for this.&lt;\/span&gt;&lt;\/p&gt;\n"},"library":"H5P.AdvancedText 1.1","metadata":{"contentType":"Text","license":"U","title":"Unbenannt: Text","authors":[],"changes":[]},"subContentId":"85ceb0fc-3594-41c4-a97c-089013717cff"},"useSeparator":"auto"},{"content":{"params":{"overallFeedback":[{"from":0,"to":100}],"checkAnswerButton":"\u00dcberpr\u00fcfen","tryAgainButton":"Wiederholen","showSolutionButton":"L\u00f6sung anzeigen","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"showScorePoints":true},"correctAnswer":"Richtig!","incorrectAnswer":"Falsch!","missedAnswer":"Nicht gefunden!","displaySolutionDescription":"Die L\u00f6sungen sind nun im Text markiert.","scoreBarLabel":"Du hast :num von :total Punkten erreicht.","a11yFullTextLabel":"Gesamter lesbarer Text","a11yClickableTextLabel":"Gesamter Text, wo W\u00f6rter markiert werden k\u00f6nnen","a11ySolutionModeHeader":"L\u00f6sungsmodus","a11yCheckingHeader":"Antworten \u00fcberpr\u00fcfen-Modus","taskDescription":"</span></p><p>Choose the best option to complete these short exchanges. Remember: Use <strong>could&lt;\/strong&gt; to talk about things that may happen, and <strong>should&lt;\/strong&gt; to talk about things that <em>are likely&lt;\/em&gt; to happen.&lt;\/p&gt;\n","textField":"</em></strong></strong></p><p>A. Is there anything that might make things easier?\nI guess I <strong>*could*&lt;\/strong&gt; \/ <strong>should&lt;\/strong&gt; ask my colleagues for some support.&lt;\/p&gt;\n\n</strong></strong></p><p>B. Do you think that the situation might improve soon?\nIt <strong>could&lt;\/strong&gt; \/ <strong>*should*&lt;\/strong&gt; get easier next month.&lt;\/p&gt;\n\n</strong></strong></p><p>C. How much more is there to do?\nWe <strong>could&lt;\/strong&gt; \/ <strong>*should*&lt;\/strong&gt; be finished by Friday. There\u2019s not a lot to do now.&lt;\/p&gt;\n\n</strong></strong></p><p>D. I\u2019m feeling under pressure and it\u2019s getting me down.\nYou <strong>*could*&lt;\/strong&gt; \/ <strong>should&lt;\/strong&gt; tell the boss how you feel. Would you consider that?&lt;\/p&gt;\n"},"library":"H5P.MarkTheWords 1.9","metadata":{"contentType":"Mark the Words","license":"U","title":"Unbenannt: Mark the Words","extraTitle":"Unbenannt: Mark the Words","authors":[],"changes":[]},"subContentId":"104949e8-8d1a-4345-a864-795674a97193"},"useSeparator":"auto"}]},</strong></strong></p>