Easy English - Exercise - Dialogue

in these difficult times, some of us are better able to manage the challenges than others, so some of your colleagues might appreciate getting your help and support. In his latest easy English article in business Spotlight, Mike Hogan gives some suggestions on how we can best do this. First listen to this short telephone call between Jean and Robert, who are members of the same remote working team. Listen in particular for the things that Jean says to support Robert, you sound a bit down in the mouth. Is anything wrong? Are you OK? Not really. It's this darn report on Howard distributors Air managing their online sales. It's so time consuming, and it's not as if I haven't got enough to do otherwise. I've got two or three deadlines coming up, and I know I won't meet them. That sounds tough. It's not always easy to get things done remotely. I know how you feel. Is there anything I can do to help? Could you make a few calls to some distributors for me to get their sales figures? I could send you a list by mail show. Would that solve your time issues? Not all of them To be honest, I've also run into problems with the reorganization of our logistics. Why don't you explain the situation to Mark? I'm sure you would give you some more time. Or how about giving Karen a cool? I'm pretty set and she would be able to help out. Good idea. I'll do both of those things. Thanks for that. Send me over the telephone list and I can get on with it tomorrow. I'll get back to you on Friday to see how you're doing. Thanks, Jeanne. You've been a big help. I feel a bit better already. Okay, good. Let's now look closely at the way that Gene followed Mike Hogan's advice on how to support colleagues. Mike's first tip is not to ignore the issue. If you feel a colleague needs support, he says that you should be proactive and speak to them. Listened how Gene does this. After each of her comments, there is a pause for you to repeat her words. Try to copy her pronunciation on and Internation, you sound a bit down in the mouth. Is anything wrong? Are you OK, Mike then suggests that you should listen and show empathy, but don't judge others again, Let's hear how Gene does this. Listen and repeat each comment. That sounds tough. It's not always easy to get things done remotely. I know how you feel. Mike's third tip is that you should offer support with your time, knowledge or connections. Listen to how Gene does this on. Repeat. Is there anything I can do to help? Might then suggests that you ask questions to guide the other person towards finding a solution that works for them. Listen to Gene on. Repeat with that. Solve your time issues. Why don't you explain the situation to Mark? Or how about giving Karen a cool? Finally, Mike proposes that you offer follow up conversations and support. Listen to Gene again on repeat. I'll get back to you on Friday to see how you're doing. Great, Well done. You can't always solve other people's problems, but showing empathy and just being there. Fourth, um, can really be a big help